ODUMobile

Lo-Fi Mockup Feedback

After the initial lo-fi mockup was created, faculty/staff and student focus groups were held, in-person and online.

Student Focus Group:

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All participants had used the app, though one reported frequent crashes. Common descriptors for the app were "cluttered," "buggy," and "forgettable," with frustrations around its interface, especially the abundance of information and duplicate entries. The primary use was for attendance, though some preferred using the website instead. Suggestions for improvement included better organization, persistent login, and features like dark mode, campus maps, and bus route tracking. They expressed interest in features like push notifications for events and laundry updates, along with streamlined access to campus services like counseling appointments and device registration. They appreciated the idea of a more modern laundry feature with push notifications and felt the app should better integrate with emergency services and subscriptions. Overall, students sought a more user-friendly, efficient experience with clearer navigation and fewer steps to access key services.

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Faculty/Staff Focus Group:

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Of the group, only one person had used the app regularly, and the overall impression was positive, highlighting its minimalist design and ease of use. The primary complaint was issues with authentication and timeouts, particularly related to the gym. Participants suggested improvements like embedding the advising center, access to Monarch Groups and university announcements, and better navigation for finding important information. They emphasized the need for a professional-looking interface and a "one-stop-shop" for essential student services. Specific feature requests included push notifications for parking closures, an "up next" section for upcoming events, a bus route tracker, and integration with Canvas and email. They also suggested allowing users to edit their profiles and re-organize the information displayed. There was a preference for fewer but more useful links, with an opt-in option for notifications to avoid information overload. Lastly, they noted the importance of making the app useful for both students and faculty, with features like event reminders and easy access to campus resources.

Stakeholder Feedback:

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The stakeholder does not want to include the laundry services into the app, only provide a link to the current system. He agreed with the addition and the notifications feature. The design was given the "go ahead" with a few minor tweaks to be made. Additions like a staff directory, popular pages suggestions, and campus events should be made.​